Team Member Application

As a Yaya Tea Garden Team member, you will be responsible for working in accordance with Yaya’s guiding principles and contribute to the Yaya Experience for our customers by providing

😃 Outstanding customer service with prompt service,

👍 quality beverages and products

✨ maintaining a clean and comfortable store environment.

Job Responsibilities and Expectations include but are not limited:

  • Maintains efficient, friendly service in a fast-paced environment.
  • Knowledgeable and able to describe menu items to customers, offer suggestions based on customer preferences and look for opportunities to upsell products.
  • Operates a cash register, receives and processes payment from customers, accurately counts and provides change to customers as required, and follows all customer service and cash handling policies and procedures.
  • Follows operational policies and procedures, including those for safety and security, to ensure the safety of all team members during each shift.
  • Prepare and serve hot or cold beverages, such as Shaken Iced Teas, Honey Teas, Milk Teas, or Coffees
  • Serve and expedite prepared foods, such as riceballs, appetizers, rice and noodles, as needed
  • Self motivated and takes initiative to maintain the appearance and inventory of the store.
  • Works well as a team player in a cooperative, efficient manner
  • Maintains a calm demeanor during periods of high volume or unusual events to keep the store operating to standard and to set a positive example for the team.
  • Maintain a clean and organized counter space to expedite orders to customers
  • Clean and sanitize work areas, utensils, or equipment
  • Cleans and stocks customer areas, retail displays, and bar inventory shelves.
  • Reports low stock needs to the manager.
  • Take out the garbage and assist with other store maintenance and cleaning tasks as needed
  • Responds proactively to prevent customer service situations. Reports all customer complaints to the manager.
  • Report potential safety hazards or any operational inconsistencies to the manager.

Required Knowledge, Skills & Abilities

  • Strong interpersonal skills
  • Ability to learn quickly and adaptive to different situations
  • Ability to understand and carry out oral and written instructions & request clarification as needed
  • Ability to work as part of a team
  • Ability to take initiative and find work to do during downtime

Physical Requirements:

  • Standing and walking for long periods of time (up to 8 hours)
  • Regular/frequent computer/POS Register and bar equipment usage
  • Occasional stooping, kneeling or crawling
  • Occasional pushing, pulling, lifting or carrying up to 40 lbs
  • Occasional ascending or descending ladders, stairs, ramps
  • Frequent, continual, intermittent flexing or rotation of the wrist(s) and spine
  • Constant reaching, turning, and performing precision work around bar and kitchen area
  • Occasional distinguishing, with a degree of accuracy, differences or similarities in intensity or quality of flavorsand/or odors

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